Frequently Asked Questions
Browse some of our most frequently asked leasing questions
Application & Approval
Securing a Home, Signing a Lease, and Moving In
What if I don’t have a smartphone?
How do I apply after I see the property?
Who can answer questions after I view the property?
Can I see an apartment or home more than once?
There is something wrong with the home. What do I do?
What if I forgot to turn off the lights or lock the door?
What if I forgot to put the key back?
Someone else is at the home during my time. What should I do?
There was no key in the lockbox. What do I do?
My lockbox code isn’t working. What do I do?
What do I do if I can’t find the lockbox?
How do I use the Rently lock?
How do I use the Codebox?
I want to change the time of my appointment. Who should I contact?
Can I view multiple apartments in the same building if they are available?
Will there be anyone from Mynd at the property when I go to see it?
What is a self-showing?
Why does Mynd need a copy of my ID?
When can I view a home or apartment?
How can I schedule an appointment to see a home or apartment?
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